Refund & Cancellation Policy

Try it without paying

The current Free plan needs no card. Pro has a 7-day Stripe trial that also needs no card. Add a payment method before the trial ends to continue on the selected monthly or yearly plan; otherwise Stripe cancels the subscription automatically and no charge is made.

Cancelling

Cancel any time from your account page. There is no email to send and no retention call to sit through. Cancelling stops the next renewal.

You keep full access until the end of the period you have already paid for. Your plan then returns to Free automatically on that date. Nothing is deleted when you downgrade: your journal, saved plans and history stay, and become visible again if you resubscribe.

Deleting your account is not the same as cancelling. Deletion stops the subscription at the payment provider first, and only then removes your data, so nothing renews afterwards. It also ends access straight away: the rest of a period you have already paid for is not refunded. If you want to use the time you bought, cancel instead of deleting.

Refunds

Because subscriptions are billed in advance and can be cancelled at any time, a cancellation by itself does not create a refund for the current period. You keep the access you paid for instead.

We do refund, on request:

• A renewal you did not intend, if you tell us promptly after the charge and have not substantially used the service in that period.
• A duplicate or incorrect charge, in full, always.
• A prolonged outage that left the service unusable for a meaningful part of your billing period, pro-rated.

For an unintended renewal, contact us within 7 calendar days of the charge. A prolonged outage means the paid service was unusable for at least 72 consecutive hours, excluding announced maintenance and outages caused by your broker, device or network.

We do not refund on the grounds of trading losses. The service provides market context, not advice, and it never places orders. The risk disclosure in the terms sets this out in full.

How to request one

Email awakeagent@gmail.com with the account email and approximate charge date. Approved refunds are issued through Stripe to the original payment method.

After we approve and submit a refund, allow 5–10 business days for the original payment method to show it; the bank or card network controls the final posting time.

If something has gone wrong with a charge, please email awakeagent@gmail.com before opening a dispute with your bank. A chargeback closes the account while it is investigated, which helps nobody.

If a payment fails

A renewal that is not collected, for example when the card expired or was declined, puts the subscription into a past-due state. You keep access while the provider retries. If it is not resolved, the subscription ends and your plan returns to Free. You can resubscribe at any time; nothing is lost in the meantime.